Connecting to the Water Supply in Bali

Generally, big cities in Indonesia has already a connection to water supply company, PDAM. In a some region, they often use the groundwater under the house or nearby as a water supply.

Before purchasing or renting a home, it is recommended to check the water pressure and have the water analysed by a laboratory.

Connecting to PDAM

• Fill the registration form in nearest PDAM office

• Proof of identity

• Pay a registration fee

• Pay new connection fee

• Payment can be done in nearest PDAM office service unit

• It takes approximately seven working days to be connected.

The PDAM will give the person a connection number (Nomor sambungan), which is then used to pay water bills. It takes approximately seven working days to be connected.

Disconnecting to PDAM

Disconnection from the water supply takes approximately three days. To get disconnected, take the following to the local PDAM office:

• Proof of identity

• The PDAM connection number

Bill and Payment

Bill can be received by text message or telephone

  • To receive PDAM bills send the following text message to 3477: PDAMDPS(space)TI(space) and the 12 digit connection number
  • Tel: (0361) 20 274

Bills must be paid between the 5th and 20th of the following month and can be paid in the following ways:

  • At a post office (Pos Indonesia)
  • BNI (standing order)
  • At a Bank Pembangunan Daerah (BPD) ATM/cash dispenser
  • At a PDAM office (late payments only)
    • Open: Monday to Thursday 09:00-13.00, Friday 08:00-12:00

Using a Groundwater

To obtain groundwater for household use, it is necessary to bore a hole (approximately 20m deep) and install a water pump to bring the water into a tank usually situated on the roof of the property. However, the water is almost always polluted, and there are few possibilities for purifying the water. Also, there are risks of pollution from badly constructed septic tanks, often situated a short distance from the groundwater pump itself.

If groundwater is used, a water treatment system can be rented or purchased.

  • PDAM Centre (in Indonesian)
    At: Jalan Ahmad Yani No. 98, Denpasar Utara, Bali
    Tel: (0361) 231 314 / (0361) 231 315 / (0361) 240 749
    Fax: (0361) 234 774
    Open: Monday to Thursday 07:30-15.00, Friday 07:30-12:00

Branch Offices

Kantor Unit Pelayanan Mengwi
Jl. Raya Kapal, Mengwi , Badung – Bali
Telp. +62 0361 742 1481

Kantor Unit Pelayanan Petang
Jl. Raya Petang, Petang, Badung – Bali
Telp. +62 0361 7438 620

Kantor Unit Pelayanan Abiansemal
Jl. Raya Blahkiuh, Abiansemal, Badung – Bali
Telp. +62 0361 7426 737

Kantor Unit Pelayanan Mengwi
Jl. Raya Kapal, Badung – Bali
Telp. +62 0361 7421 481

Kantor Unit Pelayanan Kuta Utara
Jl. Bedahulu No. 3 Denpasar – Bali
Telp. +62 0361 421 845 (Hunting)

Kantor Unit Pelayanan Kuta
Jl. Toya Ening No. 27 Kedonganan Kaja, Badung – Bali
Telp. +62 0361 7014 76, 701 427
Fax. +62 0361 701 426

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